Card issuer
Citi credit cards
Citi is the consumer banking arm of Citigroup. Its consumer credit cards are issued by Citibank, N.A.
Who actually issues these cards
The brand on the card is Citi, but the bank legally responsible for the card agreement is Citibank, N.A.. The CFPB notes that the entity on the front of a card may not be the actual issuer — this matters when you dispute something or read the agreement.
Verify Citibank, N.A. on FDIC BankFind →
3 cards we cover
Federal source
Federal complaint profile (2025-07-01 → 2026-06-30)
Complaints consumers filed with the CFPB against CITIBANK, N.A., by product. These are allegations, not findings, and raw counts are not size-adjusted — so use this to see which products generate friction at this lender, not to rank it against a larger or smaller one.
| Product | Complaints | Most common issue |
|---|---|---|
| Credit cards | 10,870 | Problem with a purchase shown on your statement (4160) |
| Auto loans & leases | 11 | Problems at the end of the loan or lease (7) |
| Personal & payday loans | 80 | Problem when making payments (17) |
| Mortgages | 48 | Applying for a mortgage or refinancing an existing mortgage (17) |
Source: CFPB Consumer Complaint Database, retrieved 2026-08-17T00:00:00Z. Every figure’s exact query URL is published in the Lender Complaint Index.
Educational information — not advice
This page provides general educational information about credit, debt, and consumer protections. It is not legal advice, financial advice, or credit repair services, and reading it does not create any professional relationship. Laws, procedures, deadlines, and dollar amounts vary by state and change over time.
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