{
  "dataset": "cfpb-credit-card-complaints",
  "retrievedAt": "2026-08-17",
  "window": { "from": "2025-07-01", "to": "2026-06-30" },
  "sourceApi": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/",
  "methodologyNotes": [
    "complaints are consumer allegations, not verified facts",
    "issuer-level, never card-level",
    "raw counts lack denominators — issuer size differs; do not rank issuers by raw count",
    "response metrics come from company self-reports to CFPB",
    "Counts were retrieved from the CCDB5 API geo/states aggregation endpoint; the reported number for each company is the filtered aggregation doc_count (aggregations.product.doc_count), which reflects all query filters (product=Credit card, company, date_received range). The top-level hits.total in that endpoint's response is the size of the entire complaint database and must NOT be used.",
    "Filter product=Credit card also includes its sub-products (General-purpose credit card or charge card; Store credit card) under the post-2023 CFPB product taxonomy.",
    "Window is date_received 2025-07-01 through 2026-06-30 (12 months). Complaints are published only after the company responds or after 15 days, so very recent months can still grow slightly; as of retrieval (2026-08-17) the window end is ~7 weeks past, so counts should be substantially complete.",
    "Timely-response / company-response breakdowns were NOT retrieved (not cheaply available via the aggregation endpoint used); fields intentionally omitted rather than estimated."
  ],
  "companies": [
    {
      "cfpbCompanyName": "JPMORGAN CHASE & CO.",
      "issuerSlug": "chase",
      "creditCardComplaints": 6764,
      "queryUrl": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/geo/states/?product=Credit%20card&company=JPMORGAN%20CHASE%20%26%20CO.&date_received_min=2025-07-01&date_received_max=2026-06-30",
      "notes": "Sub-products: General-purpose credit card or charge card 6,690; Store credit card 74. Top issue: Problem with a purchase shown on your statement (2,186)."
    },
    {
      "cfpbCompanyName": "CITIBANK, N.A.",
      "issuerSlug": "citi",
      "creditCardComplaints": 10870,
      "queryUrl": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/geo/states/?product=Credit%20card&company=CITIBANK%2C%20N.A.&date_received_min=2025-07-01&date_received_max=2026-06-30",
      "notes": "Sub-products: General-purpose credit card or charge card 8,933; Store credit card 1,937 (Citi retail-partner cards inflate the store-card share). Top issue: Problem with a purchase shown on your statement (4,160)."
    },
    {
      "cfpbCompanyName": "CAPITAL ONE FINANCIAL CORPORATION",
      "issuerSlug": "capital-one",
      "creditCardComplaints": 11994,
      "queryUrl": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/geo/states/?product=Credit%20card&company=CAPITAL%20ONE%20FINANCIAL%20CORPORATION&date_received_min=2025-07-01&date_received_max=2026-06-30",
      "notes": "Sub-products: General-purpose credit card or charge card 11,644; Store credit card 350. Top issue: Problem with a purchase shown on your statement (3,457). Capital One acquired Discover in 2025; this count is for the CAPITAL ONE FINANCIAL CORPORATION company name only and excludes complaints filed against DISCOVER BANK."
    },
    {
      "cfpbCompanyName": "DISCOVER BANK",
      "issuerSlug": "discover",
      "creditCardComplaints": 2279,
      "queryUrl": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/geo/states/?product=Credit%20card&company=DISCOVER%20BANK&date_received_min=2025-07-01&date_received_max=2026-06-30",
      "notes": "Sub-products: General-purpose credit card or charge card 2,267; Store credit card 12. Top issue: Problem with a purchase shown on your statement (1,007). Only the company name DISCOVER BANK was queried; any complaints routed to other Discover entities (e.g. historical DFS Services LLC) or to Capital One post-merger are not included."
    }
  ]
}